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Refund and cancellation policy

Try first, pay later. And if you paid and it does not help you, you get your money back.

Last updated on 31 October 2026

1. Free trial first

Every new account gets 7 days of full access without a card. Nothing is charged when the trial ends. So you can test everything before you pay.

2. Refund of your first payment

  • You can ask for a full refund within 7 days of your first payment. This applies to the monthly plan and to the yearly plan.
  • You do not have to give a reason. It helps us if you do.
  • Your paid access ends when the refund is made.
  • This applies once per person.

3. Monthly renewals

  • Renewal payments of the monthly plan are not refunded.
  • You can cancel at any time. After you cancel there are no more charges. Your access stays until the end of the month you paid for.
  • We do not refund part of a month.

4. Yearly plan

  • The yearly plan is one payment for 12 months of access. It does not renew by itself. So there is nothing to cancel.
  • After the first 7 days the yearly payment is not refunded.

5. Wrong or double charges

If you were charged twice or charged a wrong amount, we refund the extra amount in full. There is no time limit for this. Write to us with the payment details.

6. How to cancel

Open your account page and cancel the plan there. Or write to hello@remotemerit.com from the email address of your account. We confirm by email.

7. How to ask for a refund

  1. Open your account page. Within 7 days of your first payment it shows the button "Get my money back".
  2. One click starts the refund at once. Your paid access ends at the same moment.
  3. For anything else, such as a wrong or double charge, use "Ask for a refund" on the same page. We answer within 2 working days. You can also write tohello@remotemerit.com from the email address of your account.

8. When the money arrives

  • We send the refund to the payment method you paid with. We cannot send it anywhere else.
  • A refund by the button starts at once. Any other refund starts within 2 working days after we approve it.
  • It reaches your account within 5 to 7 working days after that. Some banks take a few days longer.
  • A currency conversion fee charged by your bank is outside our control. We refund the amount we received.

9. When we do not refund

We do not refund accounts closed for breaking the terms of service, such as scraping the site or reselling the data.