About the job
This role is equal parts building AI systems and doing hands-on customer support. You will train and improve chatbots that handle 30,000+ monthly contacts, and you will personally resolve the complex, sensitive cases those systems can't. If you're only interested in one side or the other, this isn't the right fit. If the intersection is where you thrive, keep reading. On the technical side: AI chatbot building experience is required. You need to have built or trained chatbots in a professional setting, not just us…
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