About the job
About the Role The Sr. Software Engineer serves as a technical leader responsible for designing, developing, configuring, and supporting enterprise contact center solutions built on Microsoft Dynamics 365 Customer Service, Dynamics 365 Contact Center, Power Platform, Copilot, and related technologies. Designing an IVA conversation flow for customer self-service. Configuring new IVR routing logic and call-handling capabilities. Building Power Automate workflows supporting case management processes. Creating Dataver…
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