About the job
What You Can Expect In this role, you're the senior escalation point when porting situations get complicated, and at Zoom, complicated means high-value customers, multi-stakeholder partner deployments, and scenarios where a calm, credible voice makes all the difference. You'll engage directly with Premier and Elite customers and certified Zoom partners, stepping in when first-line support has reached its limits and the situation calls for someone who can take ownership, communicate clearly, and drive resolution. S…
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