About the job
Position summary The Operations Manager, Member Experience supports the overall operations of VIVIO's Member Experience organization and issue resolution and quality. In this client-facing role, the manager works directly with clients, consultants and vendors on member-facing issues, owning each from first notice to final resolution: We are looking for a strong root cause analyst who looks past individual complaints to find and fix the underlying process, system, policy or training gap. Member issue resolution, qu…
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