Manager, Customer Care Medicare Strategy

Job Summary: The Manager, Grievance and Appeals is responsible for oversight of the Grievance, Appeal, IRE/IRO and State Hearing teams within CareSource . Essential Functions: Provide leadership and direction to staff to ensure the goals and standards of the department and CareSource are successfully achieved Manage staff to ensure timely and accurate completion of tasks and issues are accomplished Oversee and monitor processes to ensure department is meeting all regulatory requirements and accreditation standards…