About the job
The Manager, Customer Care is the accountable operational leader for California Closets ’ centralized Customer Care function. This hands-on role leads the internal Central Support team and owns the operational relationship with the First Contact Call Center vendor, TLS. The Manager is responsible for day-to-day service performance, departmental KPIs, quality, lead-management operations, customer escalations, market support, operational risk, and continuous improvement. The role maintains a strong working knowledge…
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