About the job
We're a fast-growing, technology-enabled legal services company. The frontline of our operation runs through a contact center partner that handles a high volume of claimant calls and casework every day across multiple queues. We're hiring a Contact Center Operations Manager to own that vendor relationship and run the day-to-day operation: workforce management, queue and backlog monitoring, quality, custom reporting, and the daily communication with the vendor's team leads. This is a hands-on role for someone who h…
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