About the job
The Bilingual Quality Assurance (QA) Specialist, reporting to the Call Center Quality Assurance (QA) Supervisor, will monitor the interviewing staff, checking both the accuracy of the responses keyed into the CATI system and providing feedback to interviewers on several performance measures, such as reading verbatim, respondent rapport, professional phone manner, keeping control of the interview, and refusal avoidance. Will provide QA support to project teams associated with performance based contracts primarily f…
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